1. Introduction
American Artificial Grass Miami (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools.
By using our website or services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.
2. Information We Collect
Contact Information
We may collect your name, email address, phone number, mailing address, and other information you provide when you submit a form, schedule an appointment, request information, request an estimate, or otherwise communicate with us.
Communications Data
If you opt in, we may collect your communication preferences and maintain records of your consent, subscription status, and opt-out activity related to SMS and email communications.
Usage and Device Information
We may use cookies, pixels, analytics tools, and similar technologies to collect information about how you use our website. This information may include your IP address, browser type, device information, pages visited, referral source, and interaction data.
Appointment and Service Data
If you schedule an appointment, request an estimate, or use our services, we may collect information associated with those interactions and the requested project.
3. How We Use Your Information
We may use your information to:
- Provide requested services and customer support.
- Respond to inquiries and estimate requests.
- Send appointment confirmations, service updates, and reminders.
- Send SMS and email communications you have expressly consented to receive.
- Improve our website, services, and marketing performance using analytics.
- Maintain compliance records related to consent and opt-out requests.
- Protect our business and users, including fraud prevention and security monitoring.
- Comply with applicable legal requirements.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
5. How We Share Your Information
We do not sell your personal information.
We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes.
We may share information only in the following limited circumstances:
Service Providers
We may share information with trusted service providers that help us operate our business and deliver services, including SMS and email delivery providers, customer support tools, scheduling platforms, website hosting providers, and analytics providers. These providers may use the information only to perform services on our behalf.
Legal and Safety Requirements
We may disclose information if required by law or when reasonably necessary to protect the rights, safety, and security of American Artificial Grass Miami, our customers, website users, or others.
Business Transfers
If American Artificial Grass Miami is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets, information may be transferred as part of that transaction. Any successor will be required to handle the information according to this Privacy Policy.
Third-Party Sharing and SMS Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that provide support services, such as customer service, is permitted when necessary to provide those services.
All other use-case categories exclude text-message originator opt-in data and consent. SMS opt-in data and consent will not be shared with third parties.
6. Your Choices
SMS Opt-Out
You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we may send one confirmation message. You will no longer receive SMS messages unless you opt in again.
Email Opt-Out
You can unsubscribe from marketing emails by clicking the unsubscribe link included in the email.
Access, Correction, and Deletion
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate record-retention requirements.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
8. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
9. Updates to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy, contact:
American Artificial Grass Miami
3505 NW 107th Ave
Phone: (786) 789-2192
Email: americanartificialgrass@gmail.com